1. Home
  2. Responsible Gaming
Safe Gaming

At Microgaming Responsible Gaming — so entertainment never becomes a burden

Microgaming believes gaming should be fun. We want every member to enjoy it within their limits — that's why we offer Bangladesh's best collection of safe gaming tools.

Self-Exclusion Deposit Limit Session Timer Reality Check All tools, free of charge
🤝
Microgaming's Commitment to Responsible Gaming
No one under 18 is permitted to play
All safety tools are available free of charge
Self-Exclusion requests take effect within 24 hours
Support will reach out if signs of a problem are detected
Support is available in Bengali around the clock
No aggressive advertising
Safety Tools

Microgaming's Responsible Gaming Tools

All these tools are available in your account at no cost. Turn them on or off at any time.

🚫
Self-Exclusion
Temporarily lock your own account — from 24 hours up to 6 months. During this period, logging in will be completely blocked. The most powerful tool for responsible gaming.
Enable from Account Settings
💰
Deposit Limit
Set a daily, weekly, or monthly deposit limit. Once set, you won't be able to deposit beyond that limit — even if you want to.
Go to Payment Settings
⏱️
Session Timer
You'll be logged out automatically after a set period. Session limits can be set anywhere from 30 minutes to 8 hours — the most effective way to stay on top of your time.
Go to Time Limit settings
📊
Loss Limit
Gaming will automatically stop once you've lost a set amount. This tool is highly effective at keeping you within your budget.
Go to Loss Limit settings
🔔
Reality Check
A message will appear on screen at regular intervals showing how long you've been playing and a summary of your wins and losses. Stay aware of where you stand.
Enable from Notification Settings
🧊
Cooling-Off Period
After a major loss or during a stressful period, take a break of 24 hours to 30 days. Promotional emails will be paused during this time as well.
Request from Support
Awareness

What you need to know about responsible gaming

Microgaming believes an informed player is the best kind of player. Reading this section will help you recognize when gaming is entertainment — and when it might be becoming a problem.

🎮

When does gaming become a problem?

Many people enjoy gaming as a form of entertainment and play their whole lives without any issues. But for some, gaming can gradually spiral out of control. This is not a sign of weakness — it's a natural response of the brain that can happen to anyone.

The following signs may indicate that gaming is becoming a problem:

  • Repeatedly playing to "win back" lost money
  • Unable to stop even after spending beyond your set budget
  • Neglecting family, work, or studies because of gaming
  • Lying to family or friends about not playing
  • Turning to gaming to cope with stress, frustration, or loneliness
  • Repeatedly trying to quit gaming but being unable to

Even one or two of the signs above may be cause for concern. Take action before things get worse.

💡

7 simple rules for responsible gaming

Microgaming wants you to enjoy gaming for life — with no regrets. Follow these seven simple rules to keep gaming fun, always:

  • Set your budget in advance: Decide in advance how much you're willing to spend on gaming each month — and treat it as your entertainment budget. If you lose it, consider it the cost of entertainment.
  • Set a time limit: Decide in advance how long you'll play each day. Use the session timer.
  • Don't play under the influence or when stressed: Avoid gaming when you're not in the right headspace.
  • Don't chase your losses: This is the biggest mistake you can make — it only makes things worse.
  • Take regular breaks: Take at least a 10-minute break every hour.
  • There's life beyond gaming: Keep family, friends, and hobbies separate from gaming.
  • If you're struggling, ask for help: Microgaming's support team is always here — talk to us in Bengali.

Responsible gaming isn't just about avoiding problems — it makes gaming more enjoyable.

👨‍👩‍👧

Help a family member

If you think a family member or close friend may be struggling with a gaming problem, here's how you can help.

  • Share your concerns without confrontation — start with "How are you doing?"
  • Listen without judgment. Acknowledging the problem is already the first step.
  • Reach out to Microgaming's support team — they can offer guidance.
  • Advise them to enable Self-Exclusion on their account.

Remember, problem gaming is a recognized mental health condition. Seeking professional help is not a sign of weakness — it takes courage.

🔒

Minor Protection

No one under 18 can create an account or play on Microgaming. This isn't just a rule — it's a commitment we stand by.

  • Age is verified at registration. A national ID may be requested if there is any doubt.
  • Our AI system automatically reviews suspicious accounts.
  • If you have minors at home, keep your device password-locked.
  • Never share your Microgaming login details with children or teenagers.

If you find that a minor has accessed an account, notify support immediately — they will act quickly.

🆘
Get help now

Feeling like gaming is getting out of control? Take action now.

Live Chat Support
Avg. response time: 2 minutes
Email Support
support@microgaming.world
Check your gaming health

Answer the questions below — it's a quick self-check.

Did you spend more than your budget last month?
Finding it hard to stop sometimes?
18+
Age limits are strictly enforced
6
Free Safety Tools
24/7
Help is available in Bengali
24hrs
Self-Exclusion takes effect
Simple steps

How to activate Self-Exclusion

Set up Self-Exclusion on your account in just a few minutes.

1
Log In
Sign in to your Microgaming account with your email and password.
2
Go to Settings
Click the profile icon in the top right corner, then go to the "Responsible Gaming" section.
3
Choose a duration
24 hours, 1 week, 1 month, 3 months, or 6 months — choose whatever works for you.
4
Confirm
Confirm with your password. Takes effect immediately and a confirmation email will be sent.
No promotional emails are sent and no bonus offers are shown during Self-Exclusion.
Help

Ways to get help

Getting help at Microgaming is easy — in Bengali, and completely confidential.

💬
Live Chat Support
Open Live Chat on the website or app at any time. Bengali-speaking agents respond in an average of 2 minutes — 24 hours a day, 7 days a week.
Chat with us now
📧
Email Support
Send an email to support@microgaming.world. Describe your issue in detail — you'll receive a reply in Bengali within 2 hours. For urgent matters, write "Urgent" in the subject line.
Send an Email
⚙️
Account Settings
Once logged in, go to the "Responsible Gaming" section — you'll find all tools there, including Self-Exclusion and limit settings.
Open Settings
FAQ

Still have questions?

Microgaming's KYC process is straightforward — it's typically completed within 30 minutes to 24 hours. Two types of documents are required. First, for identity verification: a clear photo of the front and back of your National ID (NID) or passport. Second, for address verification: a utility bill, bank statement, or any official government letter showing your name and address (issued within the last 3 months). Clear images usually pass on the first submission. Log in to your account and upload them under the "KYC Verification" section. If you run into any issues, our support team will guide you through it.

All Promotions at Microgaming Promotions page. This page is updated at least 2–3 times a week. New weekly offers typically go live every Monday, and special offers are available during major cricket or football tournaments. Keep app notifications on to be instantly alerted when new offers arrive. An email subscription option is also available. Logged-in members receive personalized offers — so logging in regularly ensures you never miss a deal.

Play responsibly, play enjoyably

Join Microgaming — where safety and entertainment go hand in hand

Register Safely Download the App
বাংলা