Microgaming's Privacy Policy — Your data is safe with us

Microgaming collects two types of data from you — what you provide directly, and what is generated automatically as you use the platform.

What you provide directly:

• Registration Data: Full name, email address, phone number, date of birth, and password.
• Identity Verification Data (KYC): A copy of your national ID or passport — required only to increase withdrawal limits.
• Payment Information: Mobile banking numbers (Mobile Pay, Nagad, etc.). Card numbers are never received directly by us.
• Support Conversations: What you write to us via live chat or email.

Automatically Collected Data:

• Device Information: Browser type, operating system, and screen resolution.
• Log Data: Login time, IP address, and session duration.
• Gaming Activity: Games played, bet amounts, and win/loss history.
• Cookies & Tracking: To improve the user experience and for fraud detection.

Microgaming uses your data only for specific, defined purposes. The table below clearly shows what data is used for and why.

Microgaming's servers are hosted in internationally certified data centers with 24/7 physical and digital security.

• Active Account Data: Retained for as long as your account remains active.
• Financial Transaction Records: Up to 5 years, as required by law.
• KYC Documents: Retained for a maximum of 3 years after account closure, then permanently deleted.
• Support Conversations: Deleted 2 years after resolution.
• Gaming Logs: Retained for up to 3 years — primarily as evidence for dispute resolution.

Once the retention period expires, data is automatically deleted using secure methods compliant with NIST standards.

Microgaming shares data only in limited, specific circumstances. No data is ever shared with advertising or marketing companies.

• Payment Processors: Required transaction details are shared with Mobile Pay, Nagad, Rocket, or our banking partners to process payments.
• KYC Verification Services: Licensed third-party verification services are used to confirm your identity.
• Law Enforcement Agencies: If we are required to share your data under a court order or legal obligation, we will notify you in advance wherever possible.
• Technology Partners: Cloud storage and security service providers — all bound by our data privacy agreements.

Microgaming uses cookies — small files stored in your browser that improve your experience. They are not viruses and are completely harmless.

• Essential Cookies: To maintain your login session — this cannot be disabled.
• Functional Cookies: To remember your language and theme preferences.
• Analytics Cookies: To understand which pages are visited most — without identifying individual users.
• Security Cookies: For fraud and bot detection.

You can delete existing cookies or block new ones at any time through your browser settings. However, disabling essential cookies may limit certain site functionality.

As a Microgaming member, you have several rights over your own data. All of these rights can be exercised completely free of charge.

• Right of Access: You can request to know what data we hold about you.
• Right to Rectification: You can request corrections to any inaccurate information we hold about you.
• Right to Erasure: You may request the deletion of your data under certain conditions.
• Right to Portability: You can request a copy of your data in a standard format (CSV/JSON).
• Right to Object to Processing: You can opt out of having your data used for marketing purposes.

To exercise any of these rights, email our support team. All requests will be responded to within 30 days.

Microgaming follows the highest industry standards for data protection — with multiple layers of security, not just one.

• TLS 1.3 encryption in transit, AES-256 encryption at rest.
• PCI-DSS Level 1 certified payment infrastructure.
• AI-powered real-time anomaly detection.
• Regular third-party security audits and penetration testing.
• Zero Trust architecture — even staff can only access the data they need for their specific role.

Microgaming may update this Privacy Policy from time to time. Members will be notified of any significant changes via email and in-app notifications.

• Minor changes: The "Last Updated" date at the top of the page will be revised.
• Major changes: You'll receive an email notification at least 7 days in advance.
• Continued use of the site after any changes will be considered acceptance of the updated policy.